Traditional health care systems and digital health companies share a common focus on achieving high quality outcomes. However, in both cases, there’s typically a consistent piece missing from their approach: a focus on the individual’s experience. This discussion will spotlight the significance of the member experience as a critical precursor to driving outcomes at scale. Despite significant strides in access to care and reducing stigma, many still do not seek treatment due to a lack of available experiences that are engaging, familiar, and personalized enough. Join us as we explore how digital health solutions are revolutionizing mental health care by offering innovative modalities of care beyond traditional interventions, personalizing experiences, and culturally tailoring interventions to appeal to diverse populations by factoring in people’s individual needs and preferences. Hear how integrating innovative digital solutions with user-centric design creates a holistic and sustainable approach that drives outcomes by staying relevant to people throughout the ups and downs of their lives.