Name
The New Frontier of Mental Health Care: How Member Experience Drives Outcomes and Health Equity
Date & Time
Tuesday, November 5, 2024, 9:15 AM - 10:00 AM
Jessica Swank Bukata Hayes
Description

Traditional health care systems and digital health companies share a common focus on achieving high quality outcomes. However, in both cases, there’s typically a consistent piece missing from their approach: a focus on the individual’s experience. This discussion will spotlight the significance of the member experience as a critical precursor to driving outcomes at scale. Despite significant strides in access to care and reducing stigma, many still do not seek treatment due to a lack of available experiences that are engaging, familiar, and personalized enough. Join us as we explore how digital health solutions are revolutionizing mental health care by offering innovative modalities of care beyond traditional interventions, personalizing experiences, and culturally tailoring interventions to appeal to diverse populations by factoring in people’s individual needs and preferences. Hear how integrating innovative digital solutions with user-centric design creates a holistic and sustainable approach that drives outcomes by staying relevant to people throughout the ups and downs of their lives.

Location Name
East Stage
Full Address
Arizona Biltmore, LXR Hotels & Resorts
2400 E Missouri Ave
Phoenix, AZ 85016
United States